In case of refund
The Customer has a right of withdrawal and a delay of 14 working days from the delivery of the order to return the Products.
Beyond this period of 14 days, the sale is firm and definitive
Returns are the responsibility of the buyer.
All returns must be notified by e-mail to: serviceclient@javoue.paris
Only items returned in their original packaging, new, unworn, unwashed will be accepted.
After verification of the articles and validation, Unless otherwise agreed by the Customer, we will make the refund using the same means of payment as that used for the transaction.
The refund of an order paid with a gift card or credit note will be refunded automatically with a credit note.
In case of exchange
Returns are the responsibility of the buyer.
The buyer will not have to pay for the delivery of the new order.
All returns must be notified by e-mail to: serviceclient@javoue.paris
Only items returned in their original packaging, new, unworn, unwashed will be accepted.
In the event that the Product delivered to the Customer is different from the Product ordered, or if it is delivered damaged, the return costs will be at the charge of J'AVOUE.